Frequently Asked Questions
Ask a Question How can I learn to use Terapeak? We have a wide variety of video tutorials to help you learn how to use Terapeak's eBay Research. You will need to have Adobe Flash installed in order to view these videos. We also conduct monthly workshops hosted on eBay, found here. Why can't I log in? Q: Did you forget your password? A: If you have forgotten your password, click here and enter your login email. A new password will be delivered to your email inbox. Q: Did you enter your password correctly? A: Please remember that your password is CaSe SeNSiTivE. Your login email address is not case sensitive. Check to make sure that Caps Lock is not activated. If your password contains numbers, also ensure that the Number Lock key is active. Q: Did you forget your login email address? A: If you have forgotten your login email address, please contact us with your name and subscription number (S-XXX12345XX678XX9). Your subscription number appears on PayPal receipts for your subscription payments. Q: Did you cancel your subscription? A: After you cancel your subscription, you have until the end of your 30-day period to continue logging in. Once 30 days have passed since your last payment, your account will become inactive until you re-register. Q: Did you just sign up within the past 5 to 10 minutes? A: There is sometimes a small delay after you sign up before you can log in. This is because the activation of your account must be coordinated though PayPal's account system. Q: Do you have cookies enabled? A: Terapeak requires that you have cookies enabled in your browser. To enable cookies, read more online. If you do not have cookies enabled, you will continue to be automatically logged out and unable to advance past the first page. Q: Did you complete the sign-up process? A: You must use PayPal when subscribing to Terapeak. If you haven't completed your registration through PayPal, you haven't completed the sign-up process. Q: Was there an error in your registration? A: It's possible that the login email address you provided when you registered with Terapeak included a typo. Please contact our support department for assistance. If you have any further questions, please feel free to contact us here. How do I upgrade or add features to my account? Log into Terapeak, click "Account", and then select the feature to the right of the page that you are interested in adding. How do I cancel my subscription?
Contact the support department at support@terapeak.com with your request. Subscribed users can access 90 days of individual item listings, and two years of category trends. Users not subscribed to Marketplace Research can access 14 days of historical data using the free completed listings search feature. Can I research Vehicle sales on Marketplace Research? Marketplace Research does not currently include vehicle data. However, eBay Motors Parts & Accessories data is available. What sites does Terapeak support?
Marketplace Research uses Flash technology to display its charts. We do this to provide you a richer, more interactive user experience, including the ability to mouse over bars and points to see chart values, and the ability to swap charts with text information. You can switch between using Flash or Images under on the preferenes page. Why do some of my research queries take longer to return results than others? The amount of time required by Marketplace Research to return your results depends on the number of items your query finds. This is influenced by both how broad your search is, and the time period for which you've chosen to see metrics. For example, a search for "shoes" is broader and will take longer than a search for "red heeled coach shoes". Similarly, searching for data over the entire 90 days will take longer than searching for data over 14 days. What do metrics such as "Average Sold Price" and "Sell Through" mean? Average Sold Price is the average cost of all items sold within your search. If a group of three items in your report sold for $2, $4, and $4.25, the average sold price will be $3.42. Sell Through is the percentage of items listed that end with a sale. For example, if there are 10 items in your report, 6 of which have sold and 4 of which have not sold, the Sell Through is 60%. What is the difference between an "item" and a "listing"? Why is it important?
"Item" and "listing" are often used interchangeably (for example, "revise your item" and "revise your listing"), because most people sell one item in a listing. However, some people sell multiple, identical items (such as 10 identical DVDs) in just one listing. Pacific Time (PST) is the default time zone for Terapeak. This is the same time zone that eBay calls "eBay Time". You can select your preferred time zone in the preferences area. How does Hot Research work? Hot Research is an add-on to the Advantage subscription. For a small extra fee, you attain access to reports on hot products, hot searches, and hot titles. All of these tools are targeted to help you find the hottest-selling items on eBay, and to discover up-and-coming niche markets. Hot Searches allows you to see the top keyword searches either by category or your own keyword search. If you enter a specific keyword, Hot Searches will return the top keywords related to the one you've entered. For example, a query for "shoes" may return related search terms such as "sneakers", "Nike", "women's", etc. The results are based on actual user keyword searches on eBay, with results updated at least weekly. Hot Products uses a special algorithm to determine the top products within categories. Enter a keyword, and the tool will return popular products related to that keyword. Hot Titles evaluates the best-selling titles on the market. Review categories, or select specific keywords of your own. Can I find out what the Hot Searches are on other eBay sites internationally? Yes. Advantage subscribers with the international package can access Hot Research from the UK, Germany, France, Canada, and Australia by simply selecting the desired country from the pull-down menu located on the search entry bar. What search filters do you support?
Because Terapeak is a Canada-based merchant, processing on a Canadian terminal, a very small percentage of non-Canadian subscribers will be billed a $0.50 - $0.75 transaction fee along with their subscription payment. This surcharge is added by your bank and is conditional on the type of card/account you use for payment. This almost never happens but can happen depending on your bank. Product Sourcing
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